Computer Help in new Eastown digs cures computer ailments

By: Deborah Johnson Wood

Ricky Morgan and Gordon Taylor are gaining traction with Computer Help, a computer “hospital” of sorts that recently opened in Eastown keeping hours almost like an emergency room. Over the past six months, the company has added a full-time computer technician/store manager, a part-time marketing manager and customers.

Morgan, 30, and Taylor, 22, are ambitious. The two worked out of their homes for about a year before they launched Computer Help, 1501 Lake Drive SE, Grand Rapids, next to Yesterdog. Morgan has a masters degree in business administration and attends Cornerstone University pursuing a second masters in business management; Taylor holds degrees in telecommunications and computing.

“We fix computers, build them, sell them, and do virus removal and computer cleanups,” Morgan says. “I think that we have a different mindset when it comes to computers. We’re the anti-geek squad, the regular guys who will talk to you in English so you understand the problem.”

The guys also build custom software and web sites, the recycle old computers and they make house calls for clients who can’t bring the computer to the store. For in-store work, a flat rate of $50 takes care of virus removal and hard drive cleanup, as well as the installation of anti-virus and anti-spy software.

“Every month we have growth,” Morgan says. “We got lucky with the location, and the simplicity of our name helps people know what we do. We’re open 9 to 7 Monday through Friday, but you can usually catch us in here all weekend. Our official Saturday hours are 11 to 7, but I usually get here at 7 a.m. and don’t leave until 9 p.m. If someone’s here, the open sign is on.”

Source: Ricky Morgan, Computer Help

Deborah Johnson Wood is development news editor for Rapid Growth Media. She can be contacted at deborah@rapidgrowthmedia.com.