According to the story:
When the 5,000 attendees of the Midwest Industrial Woodworking Expo hit Grand Rapids' DeVos Place today, Stiles Machinery Inc. was ready. Ready to unveil its new $1 million call center, that is.
The formal dedication took place yesterday. Today and tomorrow, shuttle service will transport tradeshow attendees—the Midwest's leading furniture, cabinet and fixture manufacturers—to the state-of-the-art call center at 3965 44th Street SE for hands-on demonstrations on a range of woodworking equipment.
Customer service, 24/7 technical support, spare parts ordering, and distribution all function within the 5,000-square-foot facility. The company employs 229 and will hire more, but did not specify numbers.
Stiles' leaders predict an 11 percent sales increase this year.
Click here to read the complete Grand Rapids Business Journal story.
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