Stories

Momentum-MI taps talented trio to tackle booking appointments with technology

It's a pain point that any multi-tasking, over-scheduled, overworked and overwhelmed individual knows all too well. It's "the joy" of making simple appointments for everyday tasks, such as haircuts, guitar lessons, yoga or any other relatively mundane activity, only to end up spending an inordinate amount of time and energy working around schedules and balancing work and family demands.   While many people plow through the frustration, Mel Bugai, a software developer with expertise in user-experience, found this aggravation presented itself as a business opportunity rather than an unavoidable headache. Bugai is one of the three co-founders of Booker, a service with a mission is to make online scheduling easy for customers and painless for businesses. The concept is compelling enough for Booker to be selected as part of the Momentum-MI program, giving the team (Bugai, along with her husband Tim Bugai and Samuel Bowles), the opportunity to go "all-in" with their project and focus fulltime on getting their product to market. "As software developers and designers, the product comes natural for us, but we are looking for help on the business and customer development side. They have really great mentors," Bugai explains, referencing the Momentum program. Although the product is in private beta, individuals can go to their site to register and to learn more about the application. Source: Mel Bugai, Booker Writer: John Rumery, Innovation and Jobs Editor

Independent grocer explores technology to serve customers

Although there have a been a great deal of technological advances in the grocery industry over the years, primarily operational, technology is not always the first thing that customers think about when grocery shopping.   However, for independent grocer Forest Hills Foods, applying technology to  customer service will be one strategy they explore to better serve customers. Jeff VandenBerge, president of Forest Hills Foods, singles out a mobile shopping application currently being developed in conjunction with Jonathan Engelsma at the Grand Valley State University App Lab as one example of how technology will be used for customer service. The  app will have several features, such as an interior map of the store and coupons to make the shopping experience easier and faster. Forest Hills Foods' website also has a meal planning interface, daily recipes, information on cooking workshops at the store, exclusive email coupons and links to their Facebook page.   VandenBerge is quick to point out that he is more concerned with not being "behind the curve" than being "ahead of the curve." "Everyone in this industry is looking towards technological solutions to enhance the shopping experience," he says, "and we are a little ahead of the curve, but our resources are limited. The potential is tremendous, however." Besides the application and web-based services, VandenBerge also focuses on non-technological ways to remain responsive to customers, pointing out the growth of their gluten-free products and the increase in locally-sourced produce. "Many of our marketing initiatives are the result of what our customers tells us," he says. To learn more about Forest Hills Foods, you can visit their website here. Source: Jeff VandenBerge, Forest Hills Foods Writer: John Rumery, Innovation and Jobs Editor

Staffing firm announces 44% increase in revenue

EG Managed Services (EGMS), a division of EmploymentGroup has announced a 44% increase in revenue for the first quarter compared to the same period in 2010, and a 37% growth in sales over the fourth quarter of last year. Mark Lancaster, CEO of EmploymentGroup, indicated that although the Michigan economy is more diversified, the resurgence of the auto industry has been a big factor in his firm's success. "When the economy picks up, temporaries are picked up first," he says. Lancaster also credits their "secret sauce," a proprietary, 12-step screening process that leads to measurably better employees, as being a key factor in their growth. He also states that not only does their screening process help differentiate their firm's services, it can also provide a temporary an opportunity to be picked up fulltime by an employer as their screening is really about matching an individual to the right organization, more than matching a skill to the job. For individuals looking for employment opportunities through a staffing organization, Lancaster breaks it down in simple terms. "Want-a-vation," he says. "Basically show up and show up on time. Dress appropriately and bring a great attitude. We will train." To find out more about EmploymentGroup, please visit their website here, or to learn about EG Managed Services, visit here. Source: Mark Lancaster. Employment Group Writer: John Rumery, Innovation and Jobs Editor

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Made in the USA: Slingshot Bikes

Slingshot Bikes opened 1982 and has moved around downtown Grand Rapids over the years, while the brand has expanded worldwide. Co-owners Aaron Joppe and PJ McDonald and welder John Muezenmeyer talk about Grand Rapids as a cycling community and their plans to return all Slingshot's manufacturing to the U.S.

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Bike Friendly: Building a Community of Cyclists

Through accessible products and events, Josh Leffingwell and Tyler Doornbos of Bike Friendly are on a mission to "build a community of cyclists" within Grand Rapids.

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G-Sync: To Form A More Tasty Union

Food is all around but not all of it is good food. In fact a lot of it stinks when seeking answers of its origin. G-Sync's Tommy Allen discovers some interesting food news that's not only welcoming, but should be welcome to your plate soon...and often.

616 Lofts announces 65 new loft apartments for downtown Grand Rapids

Derek Coppess says demand for cool apartment spaces in downtown Grand Rapids has spurred him into developing some 65 loft-style apartments scattered throughout the city center. Coppess, who owns The Coppess Group real estate firm, announced this week that his newest venture, 616 Lofts, has invested nearly $2M in 25 new loft-style apartments in two historic buildings at 139 Pearl St. NW and 206 Grandville Ave. SW. The apartments have a move-in date of August 1. 616 Lofts also proposes ten more apartments at 140 Monroe Center and another 30 at undisclosed locations throughout the downtown."Everything follows people living somewhere," Coppess says. "Grand Rapids has gone a long way to building up downtown through all the philanthropy, and now it's up to the rest of us to bring people downtown to enjoy what we have here."The three floors above Flanagan's (139 Pearl NW) are now home to three studio apartments plus six one-bedroom and six two-bedroom units. Coppess says about half are leased.206 Grandville offers six two-bedroom and four one-bedroom units on floors four and five. Coppess says the apartments have traditional elements, such as exposed-brick walls, aged hardwood floors and ceiling heights from 12 to 16 feet. Modern amenities include stainless steel appliances and granite countertops. Rates range from about $700 for a studio to $1,600 a month for a two-bedroom. "Eighteen months ago I opened up (616 Lofts) by word of mouth and was bombarded with demand," says Coppess, who developed what he calls a "prototype unit" at 190 Monroe two years ago and now lives there. "There are a lot of condos downtown, but they have served as a barrier to entry to some people who want to live downtown."Coppess has opened the vacant third floor of the 140 Monroe Center property to the live art event, SPACE, which takes place on June 10. Read the article here.Source: Derek Coppess, 616 Lofts; Suzette Garvey, Simply Genuine CommunicationsWriter: Deborah Johnson Wood, Development News Editor

Live art inspired by live music: SPACE brings new events to vacant spaces in downtown Grand Rapids

A new downtown Grand Rapids art event hopes to bring together live art, live music and networking as a new way of promoting the artists, musicians and the vacant downtown venues where they'll be creating. SPACE, a concept imagined by Josh Marunde and Josh Beebe, gives artists 90 minutes to create a piece of art inspired by live music while attendees watch and mingle. "We saw lots of other events and said 'why can't we do one?' So we met at a Starbucks and brainstormed," Beebe says. "We want to get people in the door to see the spaces and to hopefully inspire some economic development.""We wanted to integrate music and art, and make it a networking experience," Marunde adds. "At a concert, you don't get a chance to meet people, and the music will provide inspiration for the art."The first SPACE event takes place June 10 on the third floor of 140 Monroe Center, a venue that 616 Lofts hopes to develop into 10 loft apartments. Marunde and Beebe have issued a call for artists and hope to have 10 on board. Local musician Jason "Syts" Sytsma will perform original piano music. "The doors open at 8, at 9 the music starts and art begins. The music will play for an hour and we give the artists another 30 minutes to wrap up their pieces," Beebe says. "The rest of the night will be an open gallery. We close at midnight and ticket holders can attend our after party at Reserve and get 15 percent off their bill."Tickets are $8, with a portion of the purchase going to the Saint Cecilia Music Center. SPACE plans to have two additional events this summer, one in June and one in July, says Beebe, with music provided by hip-hop artist The SEVENth and Indie rock act Valentiger. Dates and locations to be announced.For more information or to register as an artist, click here.Source: Josh Marunde, Josh Beebe, SPACEWriter: Deborah Johnson Wood, Development News Editor

New $1.5M Oxford Street Bike Trail connects Kent Trails system to Grand Rapids' parks, neighborhoods

A new three-mile bike and pedestrian trail connecting Grand Rapids' parks and neighborhoods with the Kent Trails system celebrated its grand opening Tuesday evening with an official ribbon cutting by Mayor George Heartwell during the third annual Mayor's Bike Ride.The $1.5M Oxford Street Trail extension connects Roberto Clemente Park (where the proposed Clemente Skate Park is in the planning stages), the Black Hills and John Ball Park neighborhoods on the lower west side, and the Kent Trails system which takes users south to Millennium Park and beyond. The trail includes a bridge over Chestnut Street and a renovated railroad trestle over the Grand River and Market Avenue SW, purchased by the City of Grand Rapids from Grand Rapids resident Bob Cunningham who bought it in a railroad auction some years ago, says Jay Steffen, director of parks and recreation for the city of Grand Rapids."The city has a great focus going on right now regarding the bikeability of the city, and we're trying to become a more bike-friendly community," Steffen says. "This is another great example of some of the things we've done to that end. It's another effort in our continuation to connect the dots with local and regional trail systems."Steffen says riders traveling east to west can take the 12-foot-wide paved trail across the river, and then can choose to ride along Wealthy Street SW toward John Ball Park or travel along the Grand River for a jaunt through the former Butterworth Landfill area. Trail funding came from a $943,000 MDOT Enhancement Grant, $20,000 Frey Foundation Grant and $518,000 from the city's capital and street fund.Source: Jay Steffen, City of Grand Rapids Parks and Recreation DirectorWriter: Deborah Johnson Wood, Development News EditorRelated ArticlesProposed Grand Rapids skate park ramps up for development in Clemente Park

Mercy Health Partners adds more physicians

Consolidation continues in the regional health care industry as a cardiology group in Muskegon is purchased by Mercy Health Partners. According to the story in MLive: Mercy Health Partners has purchased the cardiology physician group that  provides what has become a signature service for the consolidated hospital system. Mercy Health Partners now owns West Shore Cardiology, a heart practice that includes eight cardiologists, two physician assistants and 46 employees. The price of the purchase was not announced, but the economic advantages of the acquisition will pay for the deal within several years, hospital officials said. You can read the compete story here.

Hill Machinery remains relevant after 100 years

A former blacksmith shop is optimistic about the next 100 years. According to excerpts from MLive:  In 1911, when Hill Machinery first opened its doors in Grand Rapids near the corner of Lafayette Avenue and Michigan Street NE, some of its customers came from the nascent automotive industry. Its founder, James Corbett, named the company for its location on what is now Heritage Hill. You can read the entire story here.

Grand Rapids' Festival of the Arts announces new partners, new activities for 2011

WZZM 13 reports that Grand Rapids' Festival of the Arts has new partnerships with the Grand Rapids Art Museum and other organizations that will expand the number and variety of arts-related activities for the early June event.According to excerpts from the story:Grand Rapids Festival of the Arts announced several new partnerships and events Tuesday morning, previewing the June festival. Festival of the Arts, the largest volunteer organized arts festival in the country, runs June 3rd - 5th in downtown Grand Rapids. New this year: The Grand Rapids Art Museum is partnering with the festival, expanding the variety of exhibits and activities in and around the museum. The museum will host the Festival 2011 Regional Arts Exhibition, the Indoor Classical concerts, the Festival 2011 Film Competition, and family activities on Wege Plaza by the GRAM Education Department.Read the complete story here.

Detroit Free Press touts Grand Rapids' Medical Mile as a catalyst of transformation

A report from the Detroit Free Press recognizes the development of Grand Rapids' Medical Mile as a catalyst for the transformation of the city into a medical Mecca.According to excerpts from the story:The city once renowned for furniture construction has transformed itself into one dedicated to building healthier lives, showing how a thoughtful revitalization plan can be achieved over time. Fifteen years ago, community leaders in Michigan's second-largest city embarked on a grand vision to build up its medical community. Today, after $1 billion in public and private investment, there are 14,500 jobs and a thriving medical community that has helped prevent an aging manufacturing base from backsliding, according to local development and industry experts. The stretch along downtown's Michigan Street -- officially called Medical Mile, but nicknamed Pill Hill -- continues to expand, boasting an ever-growing array of hospitals, laboratories, bio-med companies and related schools. Read the complete story here.

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East Meets West

Can economic gardeners from Michigan's two largest cities inspire change? Step inside and find out.

Wet Mitten Surf Shop wants you to pack up the woodie and hit the beaches this summer

Wet Mitten Surf Shop, a specialty water sports retailer started by brothers John and Ben McNeil, is the new kid on the beach in Grand Haven. Joining a strong community of existing retailers and water sports enthusiasts, Wet Mitten seeks to support and capitalize on a ideal location and the increasing popularity of these activities. According to one of the brothers, Ben McNeil, "kite-boarding is really taking off, as is stand-up paddling. Many wind surfers are getting into kite boards and stand-up paddling is for anyone." He says this is important because it increases the customer base beyond the more adventurous sports. McNeil explains their operation is multifaceted. It includes an online store, a retail outlet and a wholesale distributorship for the Blade brand of kite boards.   "We just opened up over a month ago and we want to be a full service surf shop," he says. "We are  full-on into stand-up paddling, surfing, boogie boards, skim boards, skate boards and long boards." Besides selling the boards and equipment, the duo will share their expertise and passion for water sports through lessons and equipment rental. McNeil encourages everyone to take a dip into Lake Michigan this summer and to check out their store. You can visit their website here, and join their Facebook page. (For those who do not remember "Surfin' Safari" and don't know what a woodie is, just Google it!) Source: Ben McNeil, Wet Mitten Writer: John Rumery, Innovation and Jobs Editor

Firm expands services to support grassroots inventors

Intrepid Plastics Manufacturing has launched a new division called Intrepid Idea Innovators (i2i). According to company President Bonnie Knopf, this new service will not only help bridge the gap between idea and prototype, but help spur innovation, especially at the grassroots inventor level. Knopf indicates that many inventors spend a great deal of time and money during the early stages of invention because they did not have access to the resources to get started properly. "Before, they would get a design and build a tool which is often beyond the point of further design," Knopf says. "Changes then would require extra work. With our new division, our help begins in the early stages of development so that there is less redesign." Knopf, both through her involvement with Intrepid and local inventor networks, is seeing a growth in the inventor markets, especially grassroots inventors who do not have the experience or resources of their corporate brethren. "The inventors' market is strong, but many are risking their savings," she says. "Our services will provide a less expensive route to get products made." Knopf strongly encourages inventors to get help through many of the free services offered by organizations like SCORE, MI-SBDTC and GRIN. "The first thing is to talk to others," she advises. "Many individuals protect idea too much and they don't do anything. These organizations provide a safe environment to discuss the idea and provide help." To learn more about the services offered by i2i, you can visit their website here. Source: Bonnie Knopf, Intrepid Plastics Writer: John Rumery, Innovation and Jobs Editor

Tech startup finds texting success

Short Message Service (SMS) is not only a potent communication tool, but a tremendous business opportunity for the marketing firm TakeAim Mobile according to Greg Clausen, managing partner. The numbers do not lie. Clausen states that the statistics are off the charts as people text more than they talk on cell phones. "98% of text messages are read," he says. "76% are read in first hour of receiving  them and in addition, mobile or text coupons have a twenty times higher than average conversion rate than paper." Their firm, which was  established in the last year, has already successfully handled campaigns for Civic Theater, Metro Health and is currently working on mobile initiatives with Southland Auto and the Brann's chain of restaurants. "Text messaging is the best way to send a relevant message to an opted-in group," Clausen emphasizes. He also explains that TakeAim Mobile is "a fully-managed solution with its only focus on text marketing campaigns." Currently, the TakeAim Mobile team is comprised of the two owners (Clausen and Mike Williams) and two developers. To learn more about their services, you can visit their website here. Source: Greg Clausen, TakeAim Mobile Writer: John Rumery, Innovation and Jobs Editor.

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Derrick Hollowell Won't Give Up on Grand Rapids

The multi-talented painter, DJ, and arts educator lives in a massive studio/ apartment in the heart of the Avenue of the Arts. His artwork covers every available surface...

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Economic growth requires more than bright ideas and risk taking, by Carl Erickson

Atomic Object's Carl Erickson talks about the three things you need for a sustainable, successful company.

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G-Sync: A Tale (or a Question) of Two Cities

The future needs all of us but with a slim 126 vote win on The Rapid millage, many are confused by the election results and are wondering why the gospel of inclusion found throughout most modern cities including Grand Rapids has not reached our outer suburban neighbors. Tommy Allen asks a lot of questions that may not have easy answers in pursuit of a more perfect union within West Michigan and beyond.